Overview
I worked as both Service Designer and Developer on Kellogg's ordering bot, responsible for designing the end-to-end experience, developing the ordering bot, and creating supporting dashboards for monitoring and analytics. The bot streamlined the ordering process for field agents and rural vendors.Outcomes
- Enabled real-time visibility of orders and deliveries across multiple stakeholders
- Improved operational efficiency through automation and reduced manual errors
- Provided Kellogg's management team with data-driven insights to optimize distribution and monitor agent performance
Skills & Deliverables
- UX writing
- C# (bot logic and integrations)
